Board materials, policy manuals, and meeting videos — all in one place. Well, three places. We'll show you all of them and explain how to sort through over a decade of material to find exactly what you need. "Surely it's online" is technically correct, but a Google search may not get you there, and AI will confidently hallucinate something and tell you it found it. "I'll search for it later" only works if you know where to look.
Julie began her career in WCPSS at Fuquay-Varina HS in 1995 where she taught English and served as School Improvement Team chair. She transitioned to Wake Education Partnership in 2007 where she managed and developed programs, provided professional development, and covered local... Read More →
Wednesday July 22, 2026 8:30am - 9:30am EDT Room 19
Customer service in the field of education means wearing many hats—concierge, troubleshooter, guide, and sometimes referee. This engaging session blends quick tips, real-life examples, and hands-on activities to support leaders in developing lasting approaches that make excellent customer service the norm—in person, by phone, and in virtual spaces.
Senior Director - Student Assignment, Wake County Public Schools
Susan W. Pullium currently serves as the Senior Director of Student Assignment for the Wake County Public School System. In this role, she leads the annual enrollment planning process, including district-wide community engagement efforts, and oversees district level enrollment and... Read More →
There are many Board policies that are frequent fliers for staff at schools and at central services. Which policies give you flexibility in how you handle things (guardrails) versus those that are specific in their requirements (gates)? What happens if one is mistaken for the other? We'll explore real examples where mistakes happen.
Julie began her career in WCPSS at Fuquay-Varina HS in 1995 where she taught English and served as School Improvement Team chair. She transitioned to Wake Education Partnership in 2007 where she managed and developed programs, provided professional development, and covered local... Read More →
Wednesday July 22, 2026 12:25pm - 1:25pm EDT Room 19
Title I Funded Schools Only: Ready to turn Panorama Family Survey survey numbers into a narrative for your school? In this session, we’ll walk you through the essentials of the Panorama platform, from initial login to navigating your results with ease. You will get a first look at the newly enhanced survey reporting features, which make visualizing trends and pinpointing family needs faster and more intuitive than ever. We will wrap up by discussing how this data serves as a cornerstone for effective school planning. Best fit for: Educators and staff who need foundational support accessing the platform and interpreting initial data sets.
Kimberly Hall Burton, a veteran educator with 30 years of experience in public education, is currently employed by the Wake County Public School System in Cary, North Carolina. Kimberly joined the Wake County Public School System in 2000. She began her career, in 1994, in the state... Read More →
Wednesday July 22, 2026 1:35pm - 3:45pm EDT Room 19
