Name: Phones, Screens, and Face-to-Face: Mastering Customer Care Everywhere
Start: 2026-07-22T11:15:00-0400
End: 2026-07-22T12:15:00-0400

2026 WCPSS Summer Leadership Conference Onward Together - Leading with Compassion and Courage

You will be able to validate your attendance (Check-In to sessions) using your personal schedule.

Phones, Screens, and Face-to-Face: Mastering Customer Care Everywhere

Wednesday July 22, 2026 11:15am - 12:15pm EDT

Room 19

Customer service in the field of education means wearing many hats—concierge, troubleshooter, guide, and sometimes referee. This engaging session blends quick tips, real-life examples, and hands-on activities to support leaders in developing lasting approaches that make excellent customer service the norm—in person, by phone, and in virtual spaces.

Speakers

Susan Pullium

Senior Director - Student Assignment, Wake County Public Schools

Susan W. Pullium currently serves as the Senior Director of Student Assignment for the Wake County Public School System. In this role, she leads the annual enrollment planning process, including district-wide community engagement efforts, and oversees district level enrollment and... Read More →